Last Updated: October 15, 2026

1. Introduction

At Nutri Vibe Supply, we aim to provide quality nutrition and fitness supplements along with a smooth shopping experience. This Refund & Cancellation Policy explains the terms and conditions applicable to order cancellations, returns, replacements, and refunds for purchases made through our website, nutrivibesupply.com.

By placing an order on our website, you agree to this policy, subject to your rights under applicable consumer protection laws.

2. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

• Cancellation requests should be submitted as soon as possible.

• Once an order has been shipped, cancellation may no longer be possible.

• If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method.

• Orders may be cancelled by Nutri Vibe Supply due to product unavailability, payment issues, suspected fraudulent activity, or other legitimate reasons.

If we cancel an order after receiving payment, we will initiate the applicable refund in accordance with this policy and applicable law.

3. Return Policy

Due to the nature of nutrition and dietary supplement products, returns may be restricted for opened, used, or tampered-with products for health, hygiene, and safety reasons.

A return or replacement request may be considered in the following situations:

• You receive a damaged product.

• You receive an incorrect product.

• The product is defective or leaking.

• The package is missing an item from your confirmed order.

• The product received differs materially from the product ordered.

All requests will be reviewed individually and handled in accordance with applicable consumer protection laws.

4. Non-Returnable Products

For health and hygiene reasons, the following products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

• Opened or used supplements.

• Products with broken safety seals.

• Products with damaged or altered packaging caused after delivery.

• Products returned without the original packaging, where it is reasonably necessary to verify the claim.

Nothing in this section limits any mandatory rights available to customers under applicable law.

5. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible after delivery.

To help us investigate your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where available.

• Your registered email address or phone number.

After reviewing your request, we may offer an appropriate resolution, such as a replacement, refund, or another remedy, depending on the circumstances and applicable law.

Please retain the product and its packaging until your request has been reviewed.

6. Refund Eligibility

Refunds may be issued in the following circumstances:

• An eligible order is cancelled before dispatch.

• We are unable to fulfil a confirmed order.

• A damaged, defective, or incorrect product qualifies for a refund.

• A return is approved under our applicable policies.

• A refund is otherwise required under applicable law.

Refund approval will depend on the circumstances of the order and the applicable legal requirements.

7. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the applicable payment channel.

The time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other financial service provider.

We will make reasonable efforts to communicate the refund status when necessary.

8. Refund Method

Where possible, refunds for prepaid orders will be issued to the original payment method used for the transaction.

For Cash on Delivery (COD) orders, if available, our customer support team will communicate the applicable refund procedure and request the necessary information.

Refunds will be handled in accordance with applicable payment provider requirements and legal obligations.

9. Shipping Charges

Original shipping charges, if any, may be non-refundable for certain voluntary cancellations or returns, subject to applicable law.

However, where a refund is required because of an error attributable to Nutri Vibe Supply, a defective product, or another legally recognized circumstance, the applicable shipping charges will be addressed in accordance with our obligations under applicable law.

Any return shipping arrangements will be communicated during the resolution process.

10. Exchange and Replacement

If you receive an eligible damaged, defective, or incorrect product, we may offer a replacement, subject to product availability and applicable law.

If a replacement is unavailable, we will communicate the available alternatives, which may include a refund where appropriate.

Customers should contact us before returning any product to receive instructions.

11. Failed or Duplicate Payments

If your payment is deducted but your order is not confirmed, please contact our support team with the available transaction reference and payment details.

If a duplicate payment is identified, we will review the transaction and arrange an applicable refund.

Refund timing may depend on the payment gateway and the customer’s bank.

12. How to Request a Cancellation or Refund

To request a cancellation, return, replacement, or refund, contact us using the details below.

Please include your order number, registered contact details, and a brief explanation of your request.

Our team will review your request and communicate the next steps.

13. Changes to This Policy

Nutri Vibe Supply reserves the right to update this Refund & Cancellation Policy when necessary to reflect changes in our business practices, products, payment processes, or applicable laws.

Updates will be published on this page with a revised Last Updated date.

14. Contact Us

For cancellation, return, replacement, or refund enquiries, please contact:

Business Name: Nutri Vibe Supply

Email: nutrivibesupply@gmail.com

Phone: +91 99113 33734

Website: nutrivibesupply.com